Privacy Policy

Last updated: August 10, 2023

This privacy policy (hereinafter “Privacy Policy”) deals with the protection of Your privacy while You use Our website, which is located at: www.anogard.com.au.

The www.anogard.com.au website is owned and operated by Ecas4 Australia Pty Ltd.

We are committed to the protection of Your privacy while You use Our website.

This Privacy Policy only applies to Our website. The latter may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.

We gather certain information from users of Our website, so this Privacy Policy explains what information We collect, how We use it, and Your rights in relation to it.

By continuing to use Our website, You acknowledge that You have had the chance to review and consider this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use of Your information and the method of disclosure as described in this Privacy Policy.

If You do not understand the Privacy Policy or do not agree to it, then please do not use Our website.

Introduction

Protecting Your privacy and treating Your personal information with care is of paramount importance to Us. This Privacy Policy explains why We collect personal information and how We collect, use, disclose, store, and protect Your personal information when You buy a product from Us. It also explains how to contact Us to correct, update, or delete any personal information provided to Us, or make a complaint if You have concerns. We are compliant with the privacy principles of Australia.

We (Ecas4 Australia Pty Ltd, 8 / 1 London Road, Mile End South SA 5031, referred to as either “the Company”, “We”, “Us”, or “Our” in this Privacy Policy) will only collect and process personal information about You where We have a lawful basis to do so. Lawful basis includes consent (where You have given consent such as filling out a form), contract (where processing is necessary for the performance of a contract with You) and legitimate interests (including security threats or frauds, compliance with applicable laws, and enabling Us to administer Our business).

You expressly and voluntarily grant Your informed consent to Ecas4 Australia Pty Ltd to deal with Your personal information in accordance with the terms and conditions of this Privacy Policy and the law. You have the right to withdraw or decline Your consent at any time and where We rely on legitimate interests, You have the right to object.

We will notify You about any changes to Our Privacy Policy by updating the “Last updated” date of this Privacy Policy, as found on Our website at https://www.anogard.com.au/privacy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by Your continued use of Our website, receiving email from Us or buying a product from Us after the date such revised Privacy Policy is posted.

What is personal information? Personal information is defined as information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

What personal information do We collect?

Personal Data. It is any information that relates to an identified or identifiable individual. While using Our website, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • First name and last name
  • Address, State, Province, ZIP/Postal code, City
  • Email address
  • Phone number

Our services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Financial Data. Financial information, such as data related to Your payment method (e.g., valid credit card number, card brand, expiration date) that We may collect when You purchase, order, return, exchange, or request information about Our products. We store only very limited, if any, financial information that We collect. Otherwise, all financial information is stored by Our payment processor (Commonwealth Bank of Australia), and You are encouraged to review their privacy policy and contact them directly for responses to Your questions.

Geo-Location Information. We may request access or permission to and track location-based information from Your computer while You are visiting Our website, to provide location-based services. If You wish to change Our access or permissions, You may do so in Your computer’s settings.

Cookies

Cookies are small text files that are placed on Your computer, mobile device, or any other device by a Website, containing the details of Your browsing history on that Website among its many uses. When You visit Our website, We may collect information from You automatically through cookies or similar technology.

Cookies can be “persistent” or “session” cookies: persistent cookies remain on Your personal computer or mobile device when You go offline, while session cookies are deleted as soon as You close Your web browser.

We use session cookies in a range of ways to improve Your experience on Our website. These cookies are essential to provide You with services available through Our website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that You have asked for cannot be provided, and We only use these cookies to provide You with those services. You can set your browser not to accept cookies; however, some of Our website’s features may not function as a result.

Why do We collect Your personal information?

We may collect Your personal information when required by law but generally We collect personal information from You (or about You) to allow Us to:

  • supply You with the Our products;
  • supply You with tailored service offerings that may benefit You;
  • communicate more effectively with You about Our services;
  • supply marketing or promotional materials and other information to You;
  • ensure Your experience with Us is a positive one; and
  • notify You about Our new services or product offerings, discounts, promotions, or upcoming events.

Personal information collected or received by Us will only be used for the stated purpose for which it was provided.

When You access Our website, We may collect certain information automatically, including, but not limited to, Your operating system, the type of Internet browser You use, unique device identifiers and other diagnostic data.

When and how do We collect Your personal information?

We collect most personal information directly from You when You make an enquiry about Our products. Your consent may be express (e.g., You agree to the use of Your information by ticking a box) or implied by an action You take or do not take (i.e., because You have agreed to terms and conditions that contain information about the use or disclosure of Your information).

What if You don’t want Us to collect Your personal information?

You are not obligated to provide Us with Your personal information. However, this may impede Our ability to provide You with information about Our products and services.

What if You don’t want to receive further communications from us?

Should You wish to remove Yourself from Our contact database, You may do so at any time by contacting us.

How can You access, correct and/or update personal information We have collected?

At any time, You may contact Us and request Your personal information be modified. We will make all efforts to correct data once We have proved Your identity.

We will deal with all requests for access to personal information as quickly as possible, but no later than 30 calendar days from the date of Your request (unless any complexities arise).

We will refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. Further, We will refuse access where Your request is frivolous or vexatious, and where We reasonably believe that: giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; unlawful activity, or misconduct of a serious nature, is being or may be engaged in against Us / Ecas4 Australia Pty Ltd and giving access would be likely to prejudice the taking of appropriate action in relation to that matter.

If We refuse to give You access, We will provide You with reasons for Our refusal, unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give You access in a way that meets Your needs without giving rise to the reasons of Our refusal. Further, We will provide details of how You may make a complaint about Our decision.

Please note that the access and correction requirements under this Privacy Policy operates alongside and do not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their personal information.

How do We store and protect Your personal information?

For Us to provide excellent service, We are required to store some personal information and take the greatest of care to ensure this information is treated as private and confidential. Transmitting personal data via the internet does have inherent risks associated with it. We will take all reasonable steps to ensure the security of this data; however, please note that no information transmitted over the Internet can be guaranteed to be completely secure. While We will endeavour to protect Your personal information as best as possible, We cannot guarantee the security of any information that You transmit to Us or receive from us. The transmission and exchange of information is carried out at Your own risk.

Although We take measures to safeguard against unauthorised disclosures of information, We cannot assure You that personal information that We collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We have taken the necessary measures to ensure the personal information (including the financial information about Yourself) We hold is not compromised. In accordance with and as permitted by applicable law and regulations, We will retain Your information as long as necessary to serve You, or as otherwise need to operate Our business.

It is important that You protect Your privacy by ensuring that no one obtains Your personal information, and You must contact Us directly if Your details change. Should Your information be erroneously provided to Us or no longer remain valid within the constraints of this Privacy Policy, We will securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.

We have obligations to notify You if You are affected by a data breach. We will take all reasonable precautions to take remedial action to prevent such an event. However, as We cannot guarantee that remedial action will be sufficient to prevent all instances of a breach, We will take steps to notify You of an eligible data breach as soon as practicable and provide recommendations as to what steps You should take to mitigate any serious loss or damage.

When do We disclose Your personal information?

Your personal information will not be used contrary to this Privacy Policy but may be disclosed to third parties in the following circumstances:

  • for the purpose it was collected (such as a referral to a third-party service provider);
  • if We sell all or part of Our business and the purchaser also requires Your personal information;
  • to enforce Our legal rights or those of others;
  • to prevent actual or potential fraud or illegal activity; or
  • if We are required to do so by law.

We may provide some of Your Personal Information to Third-Party Service Providers for the purpose of analysing data or tracking usage. For example, We may use these services to find out where page requests come from, dates and times of page requests, details of any website that referred You to Our website and other details about Your usage of Our website. This information enables Us to understand patterns of usage of Our website, and to improve it.

We may use Third-Party Service Providers to host Our website or for processing transactions. If this occurs, that Third-Party Service Provider is likely to have access to some of Your personal information.

Complaints

We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your personal information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows:

  1. We aim to review all complaints within 7 days of receiving them (although this cannot be guaranteed). If further information is required, We may contact You to request that information. If We accept fault in relation to the complaint, then We will propose a resolution (which may or may not be the same as any resolution proposed by You). If We do not accept fault, then We will contact You to advise You of this. We aim to complete this entire process within 21 days, provided that We are provided complete information in the first place (although this cannot be guaranteed). However, if You do not provide complete information then this is likely to delay the handling of Your complaint.
  2. All complaints should be provided in writing either by email or using the contact us form provided in Our website (see details at the end of this Privacy Policy). Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee this.
  • If You are not satisfied with Our response to Your complaint, You may refer your complaint to the relevant external dispute resolution organisation in Your area.

Contact Us

If you have any questions about this Privacy Policy, please contact Us: